Luke E-VALUES Consultant
closeSkills Pro CallCenter ®
The ultimate assessment tool for your telesales and teleconsulting recruitment
Revolutionize your call center recruitment
Skills Pro CallCenter ® is much more than just a recruitment test. It is your strategic ally to identify the talents that will make a difference in your call center. Thanks to a complete and precise assessment, this test allows you to:
- Detect high-potential candidates for telesales and teleconsulting
- Evaluate essential skills and relational skills
- Predict performance and adaptation to your environment
- Reduce recruitment costs and training costs
- Improve customer satisfaction and campaign results
Benefits for recruiters
Targeted and efficient recruitments
No more time wasted with unsuitable candidates. Pro CallCenter Skill ® allows you to quickly identify the most promising profiles, thus reducing your recruitment time and costs.
Turnover reduction
By recruiting candidates perfectly suited to the job requirements, you significantly increase their satisfaction and loyalty, thereby reducing staff turnover.
Performance improvement
Teams made up of well-assessed talents are more efficient. Expect a notable increase in your conversion rates and customer satisfaction.
Evaluated criteria
Professional Dimension
- Positivity
- Stress management
- Efficiency sense
- Persuasion / negotiation skills
Relational Dimension
- Didactic sense
- Ease of contact
- Active listening
- Public speaking ability
Personal Dimension
- Initiative spirit
- Failure resistance
- Sense of competition
- Self-control
- Will and perseverance
- Updating knowledge
- Adaptability and flexibility
Technical Dimension
- Verbal communication techniques
- Objection handling
- Knowledge of CRM and telephony tools
- Closing techniques
- GDPR regulation applied to telesales
- Stress and difficult situation management
- .../...
Technical information about the test
Test Construction
- Type: Ipsative
- Questions: ~120
- Duration: ~20 min
Test Validation
- Double external validation
- Internal validation, consistency
- Proven reliability and fidelity
Available Versions
- French
- English
- German
- Spanish
Learn More
Explore concrete examples of our test results or speak directly with our experts
Questions about the tests?Chat live with an E-values expert via our online chat in the top right corner.
Ready to Revolutionize Your Recruitment?
1 Test Per Day Plan
Pay-As-You-Go
Annual Plan
Common Features of All Offers
- Access to all recruitment tests
- Access to over 3000 job references
- 20 types of individual reports
- Multi-candidate comparison report
- 10 types of graphical results
- Interpretation assistance
- Personalized interview guide
- Coaching Report
- Integration Report
- Job Offer Drafting
- Training Plan
- HR Chatbot Assistant
- Automatic Test Configuration
- Reference Check
- Job Description Drafting
- In-depth Evaluation and Self-assessment
- Integration with Other Software
- Custom Criteria
- E-Training Video Module
- Multi-language Support
- Hotline and Support
- Complimentary Video Training
- Satisfaction or Money-back Guarantee